What is your refund and exchange policy?
All sales final. No refunds. Exchanges made up to 30 days after purchase.
How do you ship?
We use the US Postal Service Priority or Express Mail for domestic shipping. For international shipping we use First Class international mail.
How do I get Express Mail?
Complete your order and choose Express Mail at checkout. Include your phone number at checkout so we can contact you if needed. Express Mail starts at $25 and goes up depending on the value of the package. From Hawaii, it's 1 day to the West Coast and 2 days to the rest of the country.
How much is shipping?
We offer $5 flat rate priority shipping within the United States. Orders over $100 qualify for free priority mail shipping within the United States. If checking out through Paypal, choose Priority shipping to receive this pricing.
For most foreign countries we offer the discounted price of $15. It goes by first class mail that is uninsured, but with customs declaration that comes with some tracking. This shipping method has proven to be reliable for us so far.
Please contact us if you would like to know the cost of International Priority Mail with tracking.
How fast will I get my order?
In stock items will be processed and shipped within 48 hours. We will notify you of any out of stock items and the wait time via email. Inside the US, priority mail is usually 3-5 days. Outside the US, 1st class mail is usually 1-2 weeks and then you need to add customs time which varies by country anywhere from 1 day to 1 month. Most countries are 1-2 weeks.
What size bracelet do I need?
To determine what size bracelet you need measure your wrist between the base of your hand and the wrist bone. Then add 1 “ to accommodate a full bracelet of charms. For a partially full bracelet add a bit less. This is only an approximate sizing method.
What if my bracelet comes the wrong size?
If your bracelet doesn't fit, please try to measure exactly how much bigger or smaller it needs to be. Then email us that info and we will get back to you regarding the exchange. You can ship your bracelet back using the padded mailer included in your order. Please make your return within 2 weeks of receipt.
What are oxidized charms?
Dark charms have been oxidized to accentuate the sculptural quality and details of the charms. Oxidation is a natural tarnishing process that we have pushed all the way to black. It will not come off unless you use tarnish remover on it. The best way to clean oxidized charms is to polish them w a jewelry polishing cloth.
How do I clean the light charms?
Light charms can be cleaned of tarnish with a liquid tarnish remover. They can also be polished using a jewelry polishing cloth. Keeping them clean by rubbing with a towel after wearing, as well as keeping them wrapped and away from the air will also help prevent tarnishing.
Will these charms fit my charm bead bracelet?
The Charms of Aloha line is made to be compatible with most charm bead bracelet lines, including Pandora, Troll & Chamilla. The holes are 4.5mm in size.
More questions? If you have other questions, you can contact us via email on the Contact page.